At Commercial Property Services we understand the value of tenants. \u00a0Tenants are the lifeblood of your properties. \u00a0No single factor to the success of your investment is as important and strategic as the role your tenants play in whether your succeed or fail.<\/p>\n
Why is it then, that Tenants are taken for granted by many (if not most) property managers and owners? \u00a0Of course, everyone is anxious to sign a new lease and bring a new tenant “on board”. \u00a0New tenants generate cash flow and income affects “value”. \u00a0New tenants increase traffic to your property and increased traffic presumabley benefits the other tenants and contributes to the stability of the property as a whole. \u00a0Sadly, once all of the excitement dies down, the new tenant, in time, becomes just another lease in the file, a rent check or a delinquency. \u00a0Somewhere between all the excitement and the day-to-day business as usual, the value of this important relationship is \u00a0often forgotten or misplaced.\u00a0 As a property manager or landlord we cannot afford to lose sight of the long-term value and contribution that these tenants play in the larger scheme of things.<\/p>\n
We understand, it takes time and effort to reach out to tenants, to solicit their \u00a0feedback and to listen to their input and\/or constructive criticism. \u00a0Most managers are reticent to engage their tenants for fear of having to listen to their problems, complaints, excuses and\/or issues. \u00a0What they don’t realize is that avoidance only exacerbates the problem. \u00a0If left unexpressed, issues and complaints (valid or invalid as they might be) often have a tendency to “fester”. \u00a0At Commercial Property Services we see this as a an opportunity<\/em> and a critical aspect of successfully managing the property. \u00a0Tenants operate on the “front lines”. \u00a0They \u00a0often observe things at the property that might be easily overlooked by a property manager that only visits the property. \u00a0They can also provide valuable feedback from their customers and patrons that a property manager would typically not have\u00a0an open conduit to. \u00a0Even though we may not always agree with\u00a0the feedback received from the tenants, by “listening” we then have the opportunity to communicate and to help them understand our perspective. \u00a0Property managers and tenants will not always agree but we maintain that through the process of communicating we have the advantage of developing relationships that can outweigh\u00a0any differences of opinion that will inevitably occur. \u00a0This outreach also gives us an opportunity to educate, motivate and inspire tenants to accept responsibility for their success and to guide them to taking actions that might help them to become more successful.<\/p>\n Another reason, in our opinion, that many property managers fail to administer a tenant relations effort is that it takes time. \u00a0Time \u00a0that they might feel is better spent in their offices doing paperwork or in administrative tasks. \u00a0We maintain that there is little time better spent than developing a consistent tenant relations effort.<\/p>\n At Commercial Property Services we place a high priority on developing an active and on-going tenant relations program. \u00a0We believe that happy tenants remain tenants and that unhappy tenants become vacancies. \u00a0Vacancies are costly, they provide zero\u00a0contribution to cash flow, and end up costing the Landlord a great deal of money for\u00a0\u00a0tenant improvements, free rent and commissions. \u00a0Tenants, therefore should be both appreciated and respected. \u00a0Tenants are the lifeblood of your properties.<\/p>\n To quote Albert Einstein, the definition of insanity is “Doing the same thing over and over again and expecting different results.”<\/p>\n If you feel that your property management company is\u00a0doing everything possible to achieve your desired results, I am happy for you.<\/p>\n If, on the other hand, you keep doing the same thing over and over again, expecting different results, we need to talk!<\/p>\n I can help you maximize the value of your investment!<\/p>\n Call me at 619.807.7802 or email me at BClark@CommercialPropertyServices.net and let’s schedule a meeting to discuss how we can work together to not only increase you cash flow but increase the value of your properties.<\/p>\n Brad Clark, CSM COMMERCIAL PROPERTY SERVICES<\/p>\n 619.807.7802 www.CommercialPropertyServices.net<\/p>\n <\/p>\n The Definition of Insanity – Albert Einstein<\/p>\n “Doing the same thing over and over again and expecting different results.”<\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" At Commercial Property Services we understand the value of tenants. \u00a0Tenants are the lifeblood of your properties. \u00a0No single factor to the success of your investment is as important and strategic as the role your tenants play in whether your succeed or fail. Why is it then, that Tenants are taken for granted by many (if not most) property managers and owners? \u00a0Of course, everyone… <\/p>\n
\nPrincipal | Broker | Contractor<\/p>\n
\nBClark@CommercialPropertyServices.net<\/p>\n